One integrated system that runs the whole business — not just a website.
We replace the Excel sheets, paper files and WhatsApp groups with one system: customers, stock, orders, payments, staff and reporting — all in one place, all in your name.
Full business digitalization is the work of replacing every manual, paper-based or scattered digital workflow with one integrated system. It's not a website. It's the whole nervous system of how the business runs.
Process audit
Before any code, we sit with the team and map how the business actually runs today — at every level, not just the owner's version of it.
- Walk through every workflow with staff at every level — sales, operations, finance, customer service.
- Document the “as-is” state — what's manual, what's on paper, what's in Excel, what's in WhatsApp groups, what's in someone's head.
- Identify the leaks — where customers are lost, where money slips, where time is wasted, where mistakes happen.
- Design the “to-be” state — what the system should look like once digitalized.
- Recommend the technology stack — what to build custom, what to integrate, what to keep manual for now.
- Deliver a written audit report the client owns.
Core operational software
The heart of the engagement — custom software built around the exact workflow the audit revealed. Typical modules:
Customer Management (CRM)
- Customer database with full profile, history, preferences and a communications log.
- Lead pipeline with stages (new → contacted → won/lost) and agent assignment.
- Marketing-channel attribution so the business knows what's working.
- Follow-up reminders and activity tracking.
Inventory Management
- Product catalog with categories, photos, prices and stock counts.
- Stock-in / stock-out tracking with low-stock alerts.
- Supplier database with purchase history.
- Multi-location inventory if the business operates multiple shops.
Booking / Scheduling
- Online booking calendar customers can self-serve.
- Staff scheduling — who works when, who's assigned to what.
- Automatic reminders to customers (email + SMS) before appointments.
Orders & Invoicing
- Order management — incoming, in progress, fulfilled, dispute.
- Automated invoice generation with tax (RRA-compliant).
- Payment status tracking.
- Customer payment history.
POS or E-commerce
- In-store: web-based POS for ringing up sales.
- Online: full e-commerce storefront with MoMo and card payment.
Financial Reporting
- Daily / weekly / monthly revenue dashboards.
- Sales by product, by category, by staff member.
- Expense tracking with categories.
- Cash flow visibility — what's in, what's out, what's pending.
Staff Management
- Role-based permissions — owner sees everything, sales sees their leads, cashier sees their sales.
- Activity logging — who did what, when.
- Performance dashboards per staff member.
Public-facing digital foundation
The customer-facing layer the operational software feeds:
- Professional, mobile-first website.
- E-commerce or online ordering tied directly to the inventory system.
- Google Business Profile set up and optimised.
- Local SEO foundation — schema, Search Console, Analytics.
- A customer reviews pipeline that runs automatically after every sale.
Payment & financial integration
The money layer — wired in so cash visibility stops living in three separate places.
- MTN MoMo Pay merchant code setup and integration.
- Airtel Money integration.
- Bank account linked to dashboards for visibility.
- Accounting software setup (Wave, Zoho Books or similar) with your chart of accounts.
- VAT and RRA tax compliance configured if the business is VAT-registered.
Operational & team tools
The day-to-day tools the team lives in:
- Custom-domain email setup (up to 10 mailboxes) with proper deliverability.
- Cloud storage and document management (Google Workspace or similar).
- Shared inboxes for customer support.
- WhatsApp Business setup with auto-replies, quick replies and a product catalog.
- Calendar integration for businesses that run appointments.
Customer experience layer
The automation that makes customers feel looked after without extra staff time:
- Customer loyalty program — points, discounts for repeat buyers (optional).
- Automated order confirmations, dispatch notifications and delivery confirmations.
- Birthday / anniversary messages where the data is captured.
- Self-service customer portal — order history, re-order, view receipts.
- Reviews and feedback collected automatically after every transaction.
Team enablement
The make-or-break part. This is where most digital transformations fail. We don't.
- Full hands-on staff training for the whole team — owner, managers, frontline — across multiple sessions.
- Written Standard Operating Procedures (SOPs) for every process, step-by-step, with screenshots.
- An onboarding playbook so a new hire next year is productive in 5 days, not 5 weeks.
- Walkthrough videos for every admin function, hosted privately so staff can re-watch any time.
Rollout — phased, not all at once
We never throw the team into a new system on day one. The business keeps running through the transition. Nothing breaks.
- Week 1 — core team trained on Module 1 (e.g. CRM). Old system still runs.
- Week 2 — Module 1 goes live. Old system kept as backup.
- Week 3 — Module 2 trained.
- Week 4 — Module 2 goes live.
- …and so on until everything is migrated.
Post-launch support
We don't disappear at handover.
- 60 days of free post-launch support — bug fixes, refinements, clarifications, response within 4 hours.
- Monthly check-ins for the first 90 days to make sure the team is using the system properly.
- Optional Care Plan (200,000 RWF/month) for ongoing development, monthly reporting and a dedicated developer touchpoint.
What the business walks away with.
After 4–8 weeks the business is no longer held together by Excel, WhatsApp groups and someone's memory.
- A custom system tailored to how the business actually works — not a generic SaaS the team has to bend itself around.
- Every staff member trained and competent on the parts of the system they touch.
- Documented SOPs so new hires onboard in 5 days.
- An owner with a real dashboard — the business on a screen, not in a notebook.
- All accounts and code in the client's name. No vendor lock-in.
- An optional ongoing care plan to keep improving without re-signing a major contract.
Package 04 starts at 3,000,000 RWF. Real scope and final price depend on the business's size, complexity and how many modules are needed. Every quote is scoped after the process audit — never a vague estimate.
What is business digitalization, exactly?
It's the work of replacing every manual, paper-based or scattered digital workflow in a business with one integrated digital system. It isn't a website — it's the whole nervous system of how the business runs: customers, stock, orders, payments, staff and reporting, all in one place.
How long does it take?
Most engagements run 4–8 weeks depending on scope and how many modules the business needs. We start with a one-week process audit, then build and roll out module by module so the business keeps running the whole time.
How much does it cost?
Package 04 — Business Digitalization starts at 3,000,000 RWF. The final price depends on size, complexity and the number of modules. A salon with 8 staff might land at 3M; a 3-location retail chain around 6M; a logistics company with full dispatch and route optimization 10M+. Every quote is scoped after the process audit — never a vague 'it depends'.
Will my team actually be able to use it?
That's the part we obsess over. The whole team gets hands-on training, every process gets a written SOP with screenshots, and every admin function gets a private walkthrough video. A new hire next year should be productive in 5 days, not 5 weeks.
Do we have to switch everything over at once?
No. The rollout is phased — one module is trained, then goes live with the old system kept as backup, then the next module. The business never goes dark during the transition.
Do we own the system?
Yes. All code and accounts are registered in your name — no vendor lock-in. You can keep us on an optional care plan or hand it to your own developer later. The system belongs to the business, not to us.
Tell us how the business runs today. We'll show you what it looks like digitalized.
One message, an honest read in under four hours — the scope, the cost and the week we can start. No agency dance, no proposal PDF.